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Product Review Overview Write a review
Rustic Lace Burlap Wired Ribbon
Customer Reviews Write a review
Didn't get order
So I actually didn't get this order because it was on back order, but I am still giving it a 5 star. Thats mainly because of the AMAZING customer service that I received. First off, I got an email from Koyal letting me know that my ribbon was on back order and to let them know if I wanted a refund. I didn't check my email for two days, so I didn't reply. I receive a phone call on day 2 from a live person who left me a message again letting me know that my ribbon was on back order and wanted to know what I wanted to do. I didn't have a chance to reply back, so they gave me a refund. I called them back the next day and left a message and they called me back the following day. This company is AMAZING when it comes to customer service. I was able to order a different kind of ribbon and it came on time.