Get Free Shipping on orders of $99 or more!
Free Standard Ground shipping on orders of $99 or more. Free shipping offer applies on orders of $99 or more (before tax) to the 48 contiguous United States. This offer is not available to Hawaii, Alaska, or International customers. Free Standard Ground shipping offers cannot be combined with any other coupon or discount offer. You do not need any special promo code to redeem this Free Shipping offer – simply order over $99 (before taxes) and check out.
Free shipping will be reflected on the checkout page in the shipping selection box. Free shipping offer is non-negotiable. Not valid for prior purchases. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. All terms are subject to change without notice.
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For Season 6 of “My Fair Wedding: UNVEILED” my design team used several items from Koyal Wholesale to add drama and flair to the ceremony and reception decor. These products included pearl curtains, candles, votives and other decorative items which all combined helped to create the most beautiful and over-the-top weddings yet!
Koyal Wholesale is the featured wedding supplier of My Fair Wedding, Seasons 5 & 6.
Thank you for having this service. Sometimes we need personal help. It's good to know you have such kind personal to attend our needs. Thank you again!
Thank you so much for your efforts (all of you) in making sure you kept a customer happy. In the scheme of dealing with many vendors over the years, I want to say "thank you" for going above and beyond as it is sometimes easier to take the other route. I know your customers matter as you really did take the time to fix the issue at hand. I am thrilled with the manzanita branch! Again, thank you for your customer service and for going above and beyond to continue to make my wedding perfect.
Thank you so much. This is my first time ordering from Koyal and while I had issues with my order, customer service has been fantastic.
I recently had a very good customer service experience with one of your representatives. An item I needed was out of stock and he further researched it to learn that it is no longer going to be stocked. When he called to let me know that, I was disappointed because I really needed it. He promised to try to locate some, and he did ! He called to let me know he found the 5/8" white sheer ribbon I needed and it was the best customer experience I can recall in some time. I just wanted to make sure someone knows your company made a good decision to hire him; he represents you very well.
Thanks again, and my compliments of your service are well-deserved! I run a customer service program for 10,000 employees, so outstanding customer courtesy is always the first thing on my mind, and I really recognize it when I see it. You’ve done a fantastic job working one on one with me, and managing my expectations on the item that was temporarily out of stock. The level of detail you have provided, and the promptness of your communications has been appreciated tremendously! Thanks for everything!
I wanted to take a quick moment to let you know how very helpful a Koyal employee was to me when an order I placed had some items that were unavailable. He noted that the shipment might not arrive in time for my event, and kindly arranged overnight shipping and conveniently allowed me to settle the additional cost incurred for the shipping over the phone with a credit card. If everyone who represents your company does so in the manner this young man did, you should have a well-earned reputation for excellent customer service. I will certainly keep this company in mind for my future party planning needs!
Well didn’t you make my day! Just received my order ;-) Thank you! You are literally the BEST account manager I have EVER dealt with! You treat your customers like they are number 1 and that does not go unnoticed! Thank you for treating me so well and getting my beautiful packages to me so surprising and perfect!! You are a gem :) Have a great day!
Thanks so much! I appreciate all of your help and communication. You've been great to work with!
Thank you very much for your email and for your help on this. That's perfect! I would like to re-iterate that I am very impressed with how you have handled the situation. You were so patient, professional and accommodating throughout the whole process. Thank you and I'll definitely come again to Koyal. Have a great day!
I had an issue with my order and the problem turned out to have nothing to do with Koyal but with my freight forwarding company. However, the customer service I have received throughout the whole process from Koyal has been outstanding and I am so impressed with how it was handled.
I would like to mention your extremely professional customer service representative who has been more than helpful and tracked everything down that I was able to clarify everything for my freight forwarding company and eventually find my items. He was so patient and waited for all my correspondence with them - this eventually saved me unnecessary expenses.
In addition, while my order was being put together they realized that the system showed one item as available while it was not. Your customer service representative from the warehouse got in touch and gave me all the other alternatives for what I am looking for and for no extra expenses. He was very professional, helpful and accommodating.
Thank you Koyal for a wonderful, presentable, helpful and extremely professional team. I would definitely come again and recommend you to everyone. I am a very very happy and impressed customer.