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For Season 6 of “My Fair Wedding: UNVEILED” my design team used several items from Koyal Wholesale to add drama and flair to the ceremony and reception decor. These products included pearl curtains, candles, votives and other decorative items which all combined helped to create the most beautiful and over-the-top weddings yet!
Koyal Wholesale is the featured wedding supplier of My Fair Wedding, Seasons 5 & 6.
Thank you so much for providing excellent customer service. I love your products and will remain a loyal customer. Thank you again for everything.
Thank you so so much! Immaculate customer service! I really appreciate you doing this on top of the thousands of orders your company gets in a day. Take care!
Hello! Just wanted to send an email about the great experience I had with this company. I had a package that was left on my doorstep that I really never received. I contacted you guys to see what you could do. I received 2 phone calls from you guys inquiring more information about my problem. Within a few days, I got another phone call saying that they would ship my order again at no additional cost to me. I recieved the new package within 2 days!!!! I am very pleased with you guys and will order from you again in the future!! Thank you.
So I actually didn't get this order because it was on back order, but I am still giving it a 5 star. Thats mainly because of the AMAZING customer service that I received. First off, I got an email from Koyal letting me know that my ribbon was on back order and to let them know if I wanted a refund. I didn't check my email for two days, so I didn't reply. I receive a phone call on day 2 from a live person who left me a message again letting me know that my ribbon was on back order and wanted to know what I wanted to do. I didn't have a chance to reply back, so they gave me a refund. I called them back the next day and left a message and they called me back the following day. This company is AMAZING when it comes to customer service. I was able to order a different kind of ribbon and it came on time.
Great customer service
I believe in giving credit were credit is due and the service that I received today was exceptional. You went above and beyond to help me with my order. You are a credit to the company and please pass this email on to your manager as I believe that they should acknowledge the fantastic customer experience you gave me.
Just wanted to say thank you so much for your wonderful customer service! My order had a delivery issue but your wonderful staff promptly correctly the problem with no inconvenience to me. Good Customer Service is absolutely a requirement in the wedding industry, and for my very first order, you've proven to be a reliable asset. Thank you! I plan on referring you to my industry partners and hope to order from you in the future.
Thank you very much for getting back to me and for waiving the rush charge so you can make my event. This is SUPER appreciated. I will certainly be ordering more from you, timeliness is a big issue for me and I put on a lot of events so will work to get the next one in earlier so I can avoid any expensive shipping charges : )
Thank you! I like your company and will continue to do business with you. In the future I will make sure to order way in advance of any events. Unfortunately, we didn't know until this weekend what the date of this event would be.