Code: BUTTERSCOTCH
Today Only
Get 5% off, orders of $100 or more!
Ends Sat. 09/20/14 at 12:00am PDT
Enter code BUTTERSCOTCH at checkout for 5% Off orders over $100

Offer ends Saturday 09/20/2014 at 12:00am PDT. Promotional discounts are only valid at the time of purchase, must be applied at checkout, and cannot be combined with any other offers. Promotions are not valid for wholesale orders. Discounts apply to merchandise only and do not apply to shipping, fees, taxes or other non-merchandise charges. No minimums applies to merchandise total; individual products may still require minimum unit purchase.

Questions? Call Us
Domestic:
888.98.KOYAL
International:
1.714.459.0600
Phone:
Mon - Fri: 9AM - 5PM PST
Chat:
Mon - Fri: 8AM - 5PM PST
 
 

Testimonials

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David Tutera Host of WeTV’s “My Fair Wedding” & Celebrity Wedding Planner
For Season 6 of “My Fair Wedding: UNVEILED” my design team used several items from Koyal Wholesale to add drama and flair to the ceremony and reception decor. These products included pearl curtains, candles, votives and other decorative items which all combined helped to create the most beautiful and over-the-top weddings yet!
David Tutera | Host of My Fair Wedding UNVEILED
Koyal Wholesale is the featured wedding supplier of My Fair Wedding, Seasons 5 & 6.
Big thank you to Koyal Wholesale for putting the finishing touches on my centerpieces today!
- David Tutera More Details
David Tutera Host of WeTV’s “My Fair Wedding” & Celebrity Wedding Planner
Texas

Thank you so much for providing excellent customer service. I love your products and will remain a loyal customer. Thank you again for everything.

Canada

Thank you so so much! Immaculate customer service! I really appreciate you doing this on top of the thousands of orders your company gets in a day. Take care!

Kansas

Hello! Just wanted to send an email about the great experience I had with this company. I had a package that was left on my doorstep that I really never received. I contacted you guys to see what you could do. I received 2 phone calls from you guys inquiring more information about my problem. Within a few days, I got another phone call saying that they would ship my order again at no additional cost to me. I recieved the new package within 2 days!!!! I am very pleased with you guys and will order from you again in the future!! Thank you.

Domestic

So I actually didn't get this order because it was on back order, but I am still giving it a 5 star. Thats mainly because of the AMAZING customer service that I received. First off, I got an email from Koyal letting me know that my ribbon was on back order and to let them know if I wanted a refund. I didn't check my email for two days, so I didn't reply. I receive a phone call on day 2 from a live person who left me a message again letting me know that my ribbon was on back order and wanted to know what I wanted to do. I didn't have a chance to reply back, so they gave me a refund. I called them back the next day and left a message and they called me back the following day. This company is AMAZING when it comes to customer service. I was able to order a different kind of ribbon and it came on time.

International

Customer service

I am very happy with the customer service provided by Koyal Wholesale.
A big thank you. Ty has shown patience and was a great help from the time I got in touch with Koyal Wholesale. 

When I informed Ty that my vases were damaged upon delivery, Ty made all the necessary arrangments to get my vases replaced. Ty ensured that the vases are packed for withstanding international delivery.

Ku-dos to you Ty for excellent customer service.
You have made me a happy customer. And I am happy with my purchases too.

All the best.

California

Great customer service

I saved this item [Double Open Heart Bubbles - White] thinking I can come back at a later time to buy. My wedding at that time was 12 months away. 4 months before my wedding, they were out of stock. I chatted with customer service and they said they would call me when they came into stock. Only a few days later, I got not one but two calls to assure me they were in stock. Due to the qty I was purchasing, they wrote up the order over the phone when all my info about the product was at home. Less than a week later, the nicely packaged box arrived! Happy bride makes happy customer! I recommend Koyal Wholesale for more than my bridal needs! I will certainly order from them again!
Thank you for great customer service!

Florida

I believe in giving credit were credit is due and the service that I received today was exceptional. You went above and beyond to help me with my order. You are a credit to the company and please pass this email on to your manager as I believe that they should acknowledge the fantastic customer experience you gave me.

Washington

Just wanted to say thank you so much for your wonderful customer service! My order had a delivery issue but your wonderful staff promptly correctly the problem with no inconvenience to me. Good Customer Service is absolutely a requirement in the wedding industry, and for my very first order, you've proven to be a reliable asset. Thank you! I plan on referring you to my industry partners and hope to order from you in the future.

California

Thank you very much for getting back to me and for waiving the rush charge so you can make my event. This is SUPER appreciated. I will certainly be ordering more from you, timeliness is a big issue for me and I put on a lot of events so will work to get the next one in earlier so I can avoid any expensive shipping charges : )

California

Thank you! I like your company and will continue to do business with you. In the future I will make sure to order way in advance of any events. Unfortunately, we didn't know until this weekend what the date of this event would be.